The Welsh Government announced a major change in how the most serious 999 calls will be handled – in part, to try to improve poor cardiac arrest survival rates in Wales. It’s been nearly five ...

Emergency call handlers whose decisions can be the difference between life and death reveal what it is like to be the first port of call in a 999 control room. A concerned neighbour who can see ...

They will be directed to review their procedures around 999 call handling and the provision of ambulances in an emergency. Melania Trump's new hire reveals her intentions the next Trump presidency ...

A 999 call handler who was sacked after referring to a rape victim as "a slut" and making offensive comments about Sarah Everard has been allowed to return to his role. The call handler was ...