Amazon Connect includes an integration with Amazon Lex, a tool for creating AI assistants. Companies can now enhance those assistants using another AWS machine learning service called Amazon Q.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Amazon can’t use its cloud-computing business’s AWS logo in China, a Beijing court ruled, the latest headache for a company that has already been hampered by Chinese regulations and rivals.

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

AWS AppFabric is expected to provide generative AI-based assistance across all its supported SaaS applications, based on Amazon Bedrock, in the second half of the year.

AWS Connect Brings AI and ML with a Pay per Use Model . ... Supervisors can design guided experiences for agents using Amazon Connect flows, a no-code workflow tool for IVR.