AWS today launched Amazon Honeycode, a no-code environment built around a spreadsheet-like interface that is a bit of a detour for Amazon’s cloud service.Typically, after all, AWS is all about ...

AWS today announced a new machine learning service, Amazon SageMaker Canvas. Unlike its existing machine learning services, the target audience here isn’t highly technical data scientists and ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Amazon can’t use its cloud-computing business’s AWS logo in China, a Beijing court ruled, the latest headache for a company that has already been hampered by Chinese regulations and rivals.

AWS Connect Brings AI and ML with a Pay per Use Model . ... Supervisors can design guided experiences for agents using Amazon Connect flows, a no-code workflow tool for IVR.

Amazon Connect includes an integration with Amazon Lex, a tool for creating AI assistants. Companies can now enhance those assistants using another AWS machine learning service called Amazon Q.

In-depth Amazon coverage from the tech giant’s hometown, including e-commerce, AWS, Amazon Prime, Alexa, logistics, devices, and more. Amazon launched its “AWS Honeycode” app development ...

A court in China has banned Amazon from using its cloud-computing business’ logo there — but the tech titan says it’s appealing. The Beijing Municipal High People’s Court sided against the ...

Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID.

Amazon Connect, a call center as a service offering, is based on the contact center technology used by its e-commerce operations. Amazon Connect is launched via the AWS Management Console and ...