Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered ...

We’ve evolved from chatbots to copilots, and now we’re entering the era of agentic, autonomous digital labor. It's a hard ...

Agentforce allows companies to deploy autonomous artificial intelligence agents ... for Service Cloud include shipment tracking, product information retrieval and renewal sales automation.

Jortberg said that about 68 percent of Slalom’s use cases for live agents in production are in service, with 19 percent in sales. That’s across 30 projects, 36 clients and 54 agents.