News

Airbnb is quietly rolling out an AI customer service bot in the US
Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...
Fast Company19d
Half of Airbnb users in the U.S. are now interacting with its AI customer service agent
Half of Airbnb users in the U.S. are now using the company’s AI-powered customer service agent, CEO Brian Chesky said Thursday during an earnings call. The tool was quietly rolled out last month ...