Call center employees may find it quite unpleasant to deal with angry consumers ... The bank hopes that better customer service through AI will help boost business. The SoftBank subsidiary ...

An Illinois restaurant owner was caught on video closely following a customer down the street and chastising them, furious that they didn’t leave a tip on their $20 meal.

The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.

A customer was upset about service received at a phone ... Two people are dead after Texas police say an angry customer opened fire inside a phone repair shop and a worker fired back, news outlets ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

TOKYO, May 16 (Reuters) - Dealing with irate customers can be extremely stressful for call center workers but ... on its high standard of customer service but the issue of harassment of staff ...