Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Accenture’s research also exposed several additional areas of poor customer service and consumer dissatisfaction ... On behalf of Accenture, BPRI Group interviewed in person or via phone executives at ...

The customer experience has taken a nosedive in recent years, and many people are so angered by poor customer service they are ... each time they contact a business, that costs the business ...

Worldwide, organizations are putting $3.7 trillion annually at risk because of bad ... phone-tree system with 100% reduction in customer wait time, increased customer self-service by 50%, and ...

42% say they have at least one bad customer service experience each month. Some 71% of respondents say they are likely to contact a company after a good customer service experience; 79% say they are ...

ROCHESTER, N.Y. (WHEC) — Do you feel like you’re getting really bad customer service? You’re not alone. That’s according to a new report called the American Customer Satisfaction Index.

Turning a poor customer experience around continues to be one of the main struggles customer service professionals ... Suppose you’re able to get in contact with the customer before they leave ...