Brand ambassador John Heald shared the inside scoop in a video from a Miami-based cruise ship on the day of its embarkation.

Carnival Cruise Line brand ambassador John Heald has invited guests to join him aboard a surprise November sailing on ...

Brand ambassador John Heald issued an important reminder about cabin rules some guests have overlooked on multiple ships.

Like the sea, the Carnival Cruise Line rumor mill is always in motion. Luckily, the cruise line’s passengers can always count on its trusty brand ambassador, John Heald, to do what he can to stop ...

Multiple passengers pointed out that having a separate salad bar area within the buffet on all of the cruise line’s ships ...

Carnival Cruise Line’s Brand Ambassador John Heald is reminding guests that even with early cabin access privileges, rooms ...

The cruise line is also asking whether it should charge for trivia and drop its famed "ship-on-a-stick" for better prizes.

Some cruisers are worried that the bag drop-off perk with Carnival will be taken away if cruise passengers keep trying to ...

John Heald, Carnival Cruise Lines’ brand ambassador, took to Facebook to ask his followers how they felt about spelling out “thank you” in money on the bed for the steward to find as a tip.

Carnival Cruise Line has been forced to issue a warning to all of its customers travelling with the company after receiving an email from one holidaygoer. The message was put out to the public via ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

Luckily, the cruise line’s passengers can always count on its trusty brand ambassador, John Heald, to do what he can to stop false information from spreading through the waves of social media.