Emergency call handlers whose decisions can be the difference between life and death reveal what it is like to be the first port of call in a 999 control room. A concerned neighbour who can see ...

is suing the Met Police after a call handler she reported for making several offensive remarks was reinstated (Picture: Issy Vine) The Metropolitan Police are being sued after a 999 call handler ...

A 999 call handler who was sacked after referring to a rape victim as "a slut" and making offensive comments about Sarah Everard has been allowed to return to his role. The call handler was ...

When call handlers face abuse, they are able to hang up after giving three warnings An emergency call handler has revealed the abuse she receives from people she is trying to help, including ...

A Greater Manchester Police call handler heard over the phone an intruder ... and more stories you might have missed. A woman calling 999 could not speak freely, so the operator asked questions ...

Scotland Yard reinstated a 999 call handler who was sacked after he made an inappropriate remark about Sarah Everard and labelled a rape victim a “slut”, The Telegraph can reveal. The Met ...