‘Hard graft’ There have also been improvements to the amount of time it takes to answer 999 calls, the force added. Each month, the call centre receives around 10,000 calls to the non ...

A police force says the length of time it takes to reach one of its 101 call operators has dropped by more than two thirds in the last year. In April 2024, Wiltshire Police said it took an of average ...

Police force cuts 101 call answer time. Image source, Getty Images. Image caption, Each month, the Wiltshire Police call centre receives around 10,000 calls to 101. Bea Swallow.

A typical call centre devotes 43% of the total training time to training in “soft skills”. That is, how agents should provide customer care and speak with customers.

Each month, the Wiltshire Police call centre receives around 10,000 calls to 101 [Getty Images] A police force says the length of time it takes to reach one of its 101 call operators has dropped ...