As the voice of Carnival Cruise Line on social media, Brand Ambassador John Heald is used to receiving criticism. It just comes with the territory. Heald responds to hundreds of cruise passenger ...

Carnival Cruise Line hasn’t placed as much focus on ship-within-a-ship offerings as other major cruise lines, but it does ...

How should soup be served in Carnival Cruise Line's dining rooms? One guest has an idea but not too many others agree.

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In a video posted on his page on May 12, Heald responded to those questions. He also shared an update on the July grand ...

Guests can't get customized appetizers on Carnival Cruise Line, but for good reason. What is the best alternative option?

Carnival Cruise Line’s brand ambassador doesn’t want passengers to feel pressured to show their appreciation in one popular ...

One Carnival Cruise Line passenger attacked Brand Ambassador John Heald regarding the bathroom situation on its cruise ships.

Mobility scooters on cruise ships are becoming more and more common. Combine that fact with busy elevators—especially on ...

Does Carnival require a Real ID to board? In a Facebook post, Carnival Cruise Line Brand Ambassador John Heald provided his more than 600,000 followers with additional context about the ...