The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

“Our Microsoft-approved solution, with award-winning architecture, is fully compliant with Microsoft ... and Contact Centre as a Service (CCaaS). Seamlessly integrating voice calls, PBX, video ...

The telecom giant is working with contact center software provider Talkdesk to add another CCaaS partner to its portfolio as Lumen turns its attention to building out more XaaS offerings for ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...

Transform & Futureproof Your Contact Center. UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to ...

Avaya’s always-strong, but recently increasing pipeline of CCaaS deals encouraged the company to bring CTIntegrations, a company that has been part of Avaya’s DevConnect partner ecosystem ...