CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

“The CCaaS industry is blowing up ... while still leveraging these flexible players for their cloud contact center expertise, Berger said. “There’s definitely some benefits to sticking ...

The telecom giant is working with contact center software provider Talkdesk to add another CCaaS partner to its portfolio as Lumen turns its attention to building out more XaaS offerings for ...