The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

These automated support workers can handle a variety of routine questions and offer a number of benefits, including: Fast ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

New developments underline GamingSoft’s desire to advance its igaming solutions, introducing innovative features beyond the ...

When it comes to using artificial intelligence for customer support, businesses are learning that the technology isn’t ...

Denver has rolled out an artificial intelligence bot to help residents answer questions relating to city policy, regulations ...

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

Dorchester County has launched a new artificial intelligence chatbot to help better connect its residents with civic services ...

For companies deploying these systems in customer-facing roles without human ... this is an incorrect response from a front-line AI support bot." The Cursor debacle recalls a similar episode ...