According to current customer service trends, over 50 percent of surveyed customers say they would walk away from a brand after just one bad experience with the company’s support. Yet ...

The automotive industry isn’t what it used to be, and frankly, that's a good thing. Gone are the days of blindly kicking tires at the dealership or nervously ne ...

Here's how technology companies should use AI tools to build a better customer experience that can help drive revenue and ...

The customer experience platforms market is expected to grow at a tremendous pace in the coming years, with a projected CAGR ...

We asked industry experts how they stay up-to-date on the latest trends and changes in their target markets. Here are their ...

"Customer feedback is the cornerstone of improving the retail experience, and we're excited to introduce the second edition of our deep-dive report: 'Retail's Biggest CX Trends.' Drawing on ...

In 2025, customers are constantly moving between the physical and digital worlds. QR codes are the bridge that allows ...

Customer Experience, Technology and the Call Center ... "Tagging customer records by purchase behavior can reveal trends that help preempt potential issues. When you combine real-time insights ...

Nextiva, a leader in unified customer experience management, has established Customer Experience Day—a new annual ...