Stay up-to-date with the latest Contact Center and Contact Centers as ... are pivotal interaction points in the broader customer experience journey and key areas of investment as artificial ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

(NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced 8x8 JourneyIQ, giving businesses the ability to ...

Advanced Call Center Technologies (ACT), a leading employee-owned provider of business outsourcing and customer care solutions, has been ...