As physicians, we often don’t think of the specifics of the language we’re using to communicate with patients and their ...

Better healthcare communication, especially in maternity care, must be key in NHS goals. Maria Rowntree, Community Midwife ...

Poor communication contributed to 24% of safety incidents in 42 studies that examined its contribution along with other causes.

Difficult patient encounters were associated with suboptimal chronic pain management outcomes but had no effect on patient follow-up.

Achieving wow is a conscious effort. It is difficult, requiring focus, practice, and a system of doing certain things over and over for every patient every day no matter what. I have been teaching wow ...

Key trends in healthcare communication to build trust between healthcare providers and their patients. In a world riddled with misinformation online, trust-building between healthcare providers (HCPs) ...