SAN FRANCISCO and WOBURN, Mass., Sept. 16, 2010 (GLOBE NEWSWIRE) -- Zendesk, a leading provider of web-based customer support software, and LogMeIn (Nasdaq:LOGM), a provider of SaaS-based, remote ...

The usual Zendesk ticketing system will be used to alert the GOV.UK team to inbound customer enquiries allowing them to prioritise queries, and this also incorporates social media customer service.