This article appears in the April 2013 issue of HealthLeaders magazine. Healthcare being a round-the-clock, up-to-your-elbows business, CIOs have recognized that the IT help desk must change—and ...

Documenting feature needs and requirements is the most important step in the process of purchasing any new software or cloud service, including help desk or customer service software. It is also the ...

Student-run help desk programs have been popping up at high schools nationwide over the past several years. Among them is Lake Central High School in Indiana, which will offer a computer tech ...

One of the biggest benefits of AI for the help desk and overall IT support function is that it can “remove the manual overhead associated with high-volume, low-value service desk activities ...

When Students Run the Help Desk. A Massachusetts high school will take a bold step this fall by training students to handle most of the troubleshooting and problem solving for its new 1:1 iPad ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI).

The ITS Help Desk is happy to help, but the easiest way to reset your password may be to do so yourself. Please go to go.brandeis.edu/reset, enter your Brandeis username and last name, and choose an ...

Among them is Lake Central High School in Indiana, which will offer a computer tech support class next fall, according a recent report. Burlington High School in Massachusetts created a help desk ...