Most of us think of feedback as one-way communication ... But when you dig into the examples of incredibly effective feedback you'll see that they all have one thing in common — two people ...

From a communications perspective, effective crisis prevention has three elements and does not begin only when the crisis has occurred. The following measures should generally be part of corporate ...

We all think we know how to carry on our side of a two-way business conversation, but we can get much fuller and more-accurate information if we pay careful attention to strategies of effective ...