Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. While the Thomas Fire burned through California, a Glossier ...

ensure good customer experience. Even if somebody interviewing for a customer service position hasn’t had previous experience, they can still possess the right mindset and attitude for the job. Here’s ...

Good customer ... service request categories. In some cases, response times are more than 10 times longer than internal service standards. I'm all too familiar with the disappointing 311 experience.

No matter how tasty your menu, customers won't come back if they have bad experiences with your customer service. For this reason, training employees to offer good customer service can help you ...

To limit responses to real-world experiences, customers were asked to evaluate companies they had personal experience ... a brand is known to offer good customer service experience, according ...

24/7 Wall St. Every company in the United States likes to promise an exceptional customer experience ... asking if the service is excellent, good, fair, or poor. The companies with the highest ...

A positive experience can make for powerful outreach, as 73% of consumers will recommend a retailer to peers after a good customer service experience. “We’ve known that the expectations for customer ...