Far too many executives fall into this trap. Here’s why the simple inability to stop talking can be so detrimental.

It’s actually 100 per cent B’s choice, not his, to decide whom she wants to talk to. A is directing his anger towards you because he knows he can’t tell her what to do. Deep down ...

Why do you ask?” “Mr. Warren is on the phone.” (Well, obviously I couldn’t talk to a client from THAT position. Imagine if I’d had to get up to check my desk calendar!) “Please ask the ...