The Einstein GPT AI can summarize reports or guide customers to service their own equipment on the Field Service Mobile app.

Access to data in external applications is provided through published application program interfaces and access controls are governed by the Salesforce access layer.

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

Salesforce's innovative platform is reshaping how the public sector approaches field service, addressing long standing challenges and prioritizing efficiency, accountability and customer experience.

Updates to Service Cloud In order to help enterprises engaged in field service, Salesforce is enhancing its Data Cloud offering to deliver new capabilities to its Service Cloud.

Salesforce unveils Agentforce 3, its latest and greatest AI agent platform Agentforce 3 offers more oversight and control ...

Denis Pombriant examines Salesforce’s recently announced AI enhancements for its Field Service Suite -- and an emerging pattern involving automating jobs.

Discover how Salesforce Field Service, powered by Einstein AI, revolutionizes service delivery. Join our webinar to explore how predictive and generative AI enhance field productivity, streamline work ...

Salesforce introduces Agentic AI to optimize scheduling, reporting, and troubleshooting for field service teams, enhancing efficiency and addressing surging demand challenges.

In addition to generative AI capabilities for the new mobile app, Salesforce will add asset management and contractor management features to its Field Service offering.

Agentforce for Field Service helps companies with in-the-field workers deploy AI agents that can execute tasks proactively or in the flow of work. This agentic AI technology uses pre-built topics and ...