See if Disney Plus is down. Unfortunately, the problem might not be something you can fix at your end; it might be an outage with Disney Plus. This is rare, but it does happen.

To eliminate this possibility, log out of Disney Plus on as many devices — computers, game consoles, phones, and tablets — as possible and try to watch the content with only a single device ...

Check your device and app version. You can also see if you are attempting to play Disney Plus from an unsupported device. Remember that if you have signed up for the new Disney Plus Basic plan ...