IT Service Management activities are still fragmented ... time,” and 41% report their “ITSM effort is aligned with the requirements of selected business units.” • Service Management ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...

In government, moves were afoot at the federal level to have service management requirements of vendors, according to Branko Milenovic, ITSM project manager at Centrelink. Currently, government ...

Without due diligence, a company might select a governance tool that, while impressive, may not jibe with the final technology layout, service management requirements and security strategy.

which can be customized and built upon to meet the needs of their service management requirements. With the increasingly competitive nature of consumer telecommunications market place, and the ...