Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

I write about trends that affect the customer service industry today Your customers are trying to talk to you. Are you listening? Every customer has their preferred channel. Some use social media ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

ʜᴏᴡ ᴅᴏ ɪ sᴘᴇᴀᴋ ᴛᴏ ᴀᴍᴇʀɪᴄᴀɴ ᴄᴜsᴛᴏᴍᴇʀ sᴇʀᴠɪᴄᴇ? ɪғ ʏᴏᴜ ɴᴇᴇᴅ ᴛᴏ sᴘᴇᴀᴋ ᴛᴏ ᴀɴ ᴀᴍᴇʀɪᴄᴀɴ ...