CX Mistake No. 1: Treating Customer Service and Customer-Centricity as the Same Thing Talking to Sales about customers isn't the same as talking to customers. That's because talking to customers doesn ...

Talk to an AI chatbot ... industry is driven by the need for cost-efficiency and handling high volumes of customer inquiries," explains Erick Alfaro, director of transformation at AXA Partners ...

What is the best way for companies to integrate artificial-intelligence agents into the customer experience? How much leeway do you give them to answer customers’ questions? What are some of the ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

That's a privilege, not a right. Companies have made it so difficult to talk to a person that customers — especially younger people — have started to internalize the idea of a phone call as a ...

Ready to learn how to woo new customers? Use the following four ways to sweep them off their feet with some sweet-talking Web copy. 1. Let me feel the love We're selfish. Every one of us. We can't ...