Last February, when I noticed a drastic reduction in Internet speed, I began the first of a series of approximately 80 calls to Verizon DSL, whose technical help desk I felt was staffed with ...

"Since launching HelpFlow last November, we've seen incredible results," says Matthew Pincus, co-founder of Helpt. "But we've listened closely to our partners' eedback and learned that some want even ...

Unlike customer service roles, technical support functions are more susceptible to automation due to their repetitive nature and the standardized solutions, applicable to common technical issues. A ...