The RED method is a monitoring methodology coined by Tom Wilkie based on what he learned while working at Google. RED is derived from some best practices established at Google known as the “Four ...

There are four critical things that a company must continually manage if they want to provide world-class remote customer service. Published Oct 11, 2021 at 9:16 AM EDT jackfrog/stock.adobe.com ...

To optimize today’s remote work environment, metrics matter. That fear has, in part, led to the rapid adoption of employee monitoring software, as I’ve seen in my work in this industry.

Golden signals are increasingly popular these days due to the rise of SRE. This article outlines what golden signals are, and how to monitor and use them in the context of various common services.

Telecom Industry Metrics 1: Average Revenue Per User (ARPU) When it comes to measuring performance, ARPU can help telecom companies to measure the revenue they generate from every user.