Tomé said that the remaining half of UPS's business with the e-commerce giant included handling some returns for Amazon — something UPS does "very, very well" and is unlikely to go away anytime ...

noting Amazon's reliance on The UPS Store locations for customer returns. "I don't think it will go all away," Tomé said. "I think we're landing at the right spot with this accelerated glide down." ...

E-commerce giant Amazon accounted for 11.8% of revenue at UPS in 2024, but “looking ahead, we project this business, if we take no action, will drive diminishing returns,” CEO Carol Tomé said ...

Amazon is UPS’s biggest customer, but not its most profitable UPS says it will slash its Amazon deal by over 50% to help profitability Amazon will “continue to partner with [UPS]” UPS has ...

Tomé said she doesn't believe the remainder of Amazon's volume is on the chopping block, noting Amazon's reliance on The UPS Store locations for customer returns.