Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Genesys®, a global leader in AI-powered experience orchestration, and TeKnowledge, a leading provider of technology services ...

Genesys, a leading developer of AI-driven call center software, has postponed its highly anticipated initial public offering ...

Nearly two-thirds of consumers surveyed believe AI will improve the quality and speed of customer experience over the next ...

Tony Bates is the Chairman and Chief Executive Officer of Genesys, and best-selling author of Empathy in Action.

The End of Genysys” storytelling show was a celebration of mind-blowing visual and melodies. This show was a multisensory ...

TeKnowledge go-to-market relationship helps organizations through advanced AI, seamless adoption, and continuous optimization.

Genesys International Corporation Ltd has secured a significant contract to develop a digital 3D map of Hubballi-Dharwad, Karnataka. Utilizing Digital Twin technology, the project aims to enhance ...

Genesys and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises ...

India’s geospatial progress gains momentum as Hubballi-Dharwad adopts Genesys International’s Digital Twin technology. With a ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert ...

SAN FRANCISCO, March 13, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, "The State of Customer Experience ...