Avaya has advised customers and resellers of a planned “evolution” of its products that starts with a requirement to license at least 200 seats worth of its SaaS-y contact center wares by June ...

The fourth product to go is Avaya's Contact Center Express, in favor of Nortel's CC 7, which Avaya will now use as its principal midmarket call center offering. Elements of Contact Center Express ...

Your Avaya desk phone can perform some pretty advanced tasks if ... From the Phone screen, select your active call if not already on that line. Press Conf. Dial the telephone number, or call the ...

the latest version of Avaya's all-in-one IP communications system, scheduled for general availability June 16. The upgrade will include enhanced conferencing and call center capabilities as well ...