Zoho Desk is an intuitive and easy-to-use customer support platform. The real power of Zoho Desk lies in its multiple support channels, integrations with other services, ticket automation ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more ...

Until three years ago, ASU had outsourced the help desk, which led to routine complaints about poor service from students and faculty. “I don’t think the vendors understood the scale and volume needed ...

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service.

Startup Strives to Make Customer Service a More 'Zen' Experience How three immigrant entrepreneurs found U.S. success in launching Zendesk. July 31, 2011, 4:16 AM EDT / Source : Entrepreneur.com ...

According to analyst firms Gartner Group and Forrester Research, between 20%-50% of help desk calls are related to password resets, and a single password reset call can cost about $70. These calls are ...

This customizable and mobile-friendly customer support platform’s features include multi-channel ticketing, SMTP support, email alerts, live chat and one-click ticket conversion from tickets to ...