The tougher the situation the customer is going through, the more important it is to step up for the customer at the point of need. Let's look at how some employees take customer service to the ...

Business in 2021 is challenging, particularly in a customer service sense, as customers are demanding more from brands than ever.

For example, to enhance customer service response times, key results could include “reduce average response time to customer inquiries by 50 percent” or “achieve a 90 percent customer ...

While airline brands may have room for improvement when it comes to customer service response rates on social platforms, their response times outpace all industries except telecom.

Businesses are rapidly adopting AI solutions to streamline interactions, handle vast amounts of customer inquiries, and offer swift responses. However, as efficient as AI is, it comes with a caveat: ...

We do not shy away from holding companies to account when they let their customers down — but today we pay tribute to the exemplary customer service efforts that often go unrecognised.

These requests are then automatically prioritized according to content and the customer’s purchase history and social activity level. A clothing company might, for example, place higher value on a key ...

Capacity, a startup developing an AI-powered platform to organize enterprise knowledge, has raised $16 million in an extended series C.

Botshit is one example of how the use of AI might worsen companies' customer service. As businesses employ generative AI, the researchers said employees must be more critical in managing chatbot ...

A deadpan customer service response touting a future zombie apocalypse gained one Shoppers Drug Mart employee a short bout of Internet fame You can save this article by registering for free here ...