The Cabinet Office and the Improvement and Development Agency are urging public bodies to identify ‘avoidable contact’ with customers. National Indicator 14 is one of the 198 indicators against which ...

Multi-agency working is an effective, challenging way of supporting children and families with additional needs and securing real improvements in their life outcomes. The Change for Children programme ...

This guidance explains how third sector organizations and the roles they play will be incorporated into the new local performance framework. It also describes how the third sector contribution to ...

Community-based early intervention and prevention programmes aim to tackle future social problems. Their development has become an important part of government’s approach to community capacity ...

There is a warning today that Government plans to use community matrons as a way to keep older people out of hospital may be based on misleading data. The warning, published in the British Medical ...

Local government must take a leading role to generate solutions that blend new and old buildings to create sustainable mixed communities. This is the key message from the New Local Government Network ...

The Guide, which is produced by the Prime Minister’s Strategy Unit, explains what strategy is, how it works and how it differs in the public compared to the private sector. It was produced to help ...

The speed of change in the world of education has accelerated in recent months with root and branch scrutiny of processes and structures. The Audit Commission has now turned the spotlight on Local ...

Scottish style e-petitions should be used by all local authorities to engage people in local politics according to a report from the New Local Government Network. Its paper says allowing local people ...

The authors provide a new governance framework for using valuable tools of community improvement, especially performance measurement and citizen engagement, to empower communities to achieve the ...

Public sector organisations will have easier access to learning and development solutions after a new agreement was reached by OGC Buying Solutions. The Learning and Development and eLearning ...

Bob GarrattThis is a revised edition of a book published in 1986 that was one of the first to try to put learning ideas at the top of the management agenda. The author is a leading authority on the ...