The Cabinet Office and the Improvement and Development Agency are urging public bodies to identify ‘avoidable contact’ with customers. National Indicator 14 is one of the 198 indicators against which ...

Multi-agency working is an effective, challenging way of supporting children and families with additional needs and securing real improvements in their life outcomes. The Change for Children programme ...

Two new reports show that local authorities are transforming themselves in an effort to bring about step changes in efficiency and the services they offer. The reports, “Modern public services: ...

Publication of a report on performance incentive schemes is the first step in seeking to create a performance culture in the Civil Service. The study team was led by John Makinson, Group Finance ...

This guidance explains how third sector organizations and the roles they play will be incorporated into the new local performance framework. It also describes how the third sector contribution to ...

A pilot project is trialing an information link between NHS Direct, the phone in health helpline, and GP practices within the area of the trial. If the project is successful and rolled out nationally ...

Community-based early intervention and prevention programmes aim to tackle future social problems. Their development has become an important part of government’s approach to community capacity ...

Children’s services are changing with the move from dealing with children as individuals to looking at the child’s living situation as a whole. By reviewing the wider family dynamics and context it is ...

There is a warning today that Government plans to use community matrons as a way to keep older people out of hospital may be based on misleading data. The warning, published in the British Medical ...

Local government must take a leading role to generate solutions that blend new and old buildings to create sustainable mixed communities. This is the key message from the New Local Government Network ...

The pack offers guidance for councils on how change agents such as the Regional Centres of Excellence will give support in delivering efficiency gains. It also gives examples of good practice within ...

More councils are being urged to sign up to the latest stage of a carbon trading system. The Local Government Information Unit wants authorities to join the second phase of its Carbon Trading Councils ...