A police call handler's quick thinking meant officers were dispatched to a domestic incident - even though the caller asked for a pizza delivery. Audio of the 999 call released by the ...

Emergency ambulance call-handlers in North Wales will move into a new state-of-the-art home later this year - increasing the number of critical calls they can take. The region's 999 call-handlers - ...

A police call handler's quick thinking meant officers were dispatched to a domestic incident - even though the caller asked for a pizza delivery. Audio of the 999 call released by the Metropolitan ...

Critics say a ‘script’ used by call-handlers means a swathe of offences ... it is used to assess incoming requests across 999, the 101 non-emergency number and the internet.

And in a new documentary about the couple’s deaths, a police officer who helped bring the “narcissist” to justice said the 999 call quickly rang alarm bells. The murder is the subject of an ...

A coroner has voiced concerns about how long it took for a 999 call to be answered and an ambulance to arrive when a newborn baby fell critically ill. Wyllow-Raine Swinburn died five minutes after ...