Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Amazon Connect includes an integration with Amazon Lex, a tool for creating AI assistants. Companies can now enhance those assistants using another AWS machine learning service called Amazon Q.

A Code-X logo will be featured on the car this year to show AWS’s support of this partnership. Code-X is the data security company that simplifies how organizations protect the world’s most ...

AWS AppFabric is expected to provide generative AI-based assistance across all its supported SaaS applications, based on Amazon Bedrock, in the second half of the year.

AWS Connect Brings AI and ML with a Pay per Use Model . ... Supervisors can design guided experiences for agents using Amazon Connect flows, a no-code workflow tool for IVR.

At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service ...