Explore San Jose with kids! We asked our local expert to share fun family activities in San Jose, from museums to theme parks ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Invoca has introduced new innovations that enhance an organization's ability to optimize customer experiences and contact center performance using insights from digital journeys and AI. These include ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Generative AI (GenAI) significantly enhances conversational AI by enabling more natural, creative, and contextually relevant responses. GenAI can generate text, images, and other media, allowing ...

UCC Report – Unified Call Center (UCC) Report - Shows the overall performance of the UCC(s) based on selected parameters. Key information is all the averages of all calls received, accepted, forwarded ...