AI is revolutionizing e-commerce returns, cutting costs, reducing waste, and improving efficiency. Discover how automation ...

We are surrounded by more print in more places on more things than ever before. And, as the industry transforms with more ...

Heather Perry switched her roastery, Klatch Coffee, to Shopify to automate tasks and improve customization during the holiday ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

Daniella Segura is a national real-time reporter with McClatchy. Previously, she’s worked as a multimedia journalist for ...

Hiring freezes at the IRS to a potential end to contingency fees have created a complicated start to the year for accountants and tax pros.

How working with fishing communities in Indonesia has led to the co-creation of an illustrated book that highlights climate ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

Phasing out the penny could result in needing to make more nickels, and the U.S. Treasury Department loses far more money on ...