As companies use terms like reorganization, restructuring, and optimization in job cuts, AI may be at work more than they want employees to know.

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

What are the best career opportunities in business studies in Nigeria? Find out some of the top roles and their average ...

In today's fast-paced digital landscape, AI tools for business are changing how companies work and operate. Businesses are ...

The ‘Gen Z stare’ is a real thing and it has sparked a seriously heated debate online with Millennials claiming its 'rude'.

While robots haven’t commandeered all of our roles just yet, researchers predict AI may replace 300 million jobs globally by ...

All antivirus testing is conducted on a Lenovo ThinkPad with an Intel i5 Processor and Windows 11. Antivirus tools are also installed on a Moto G Stylus 5G Android phone for basic interface testing.

Fraud, missed subrogation opportunities and customer experience can impact claims after a catastrophe, but AI can address ...

By adopting the future-proven technology, MDP built from scratch the business with unified issuing, acquiring, processing ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

Microsoft is using potentially unqualified supervisors for engineers in China who are helping maintain the Department of ...