Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

Marketing and customer experience teams are under more pressure than ever – expected to deliver highly personalized, multi-channel champaigns with tighter timelines and fewer resources.

Alongside explorations into AI, Ordnance Survey uses the Snowflake Marketplace to share open data with public sector ...

Snowflake is addressing the complexity of migrating legacy data systems into the Snowflake ecosystem with SnowConvert AI, a ...

The Bank of the Philippine Islands (BPI) solidified its position as a leader in customer experience innovation after securing ...

Openflow integrates Apache NiFi and Arctic LLMs to simplify data ingestion, transformation, and observability.

Agentic AI will handle most customer service interactions with tech vendors in the next three years, according to Cisco ...

Nigeria’s national framework aims to rebuild public trust, reduce fraud, and enhance financial inclusion by improving ...

Marcus Fairfax Fountaine of Fairfax & Favor talks about his British lifestyle label, from inspirations to its growing U.S.

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

It seems like the days of chatting with a human at the supermarket checkout will soon be behind us, as the Aussie giants show ...

Citibank has issued an important notice that affects numerous customers in the United States. If you use their online ...