What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

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While today’s AI is more sophisticated than yesterday’s chatbots, the core customer experience challenge remains the same: ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

JetBlue announced a $25 flight sale for the airline's 25th birthday, plus detailed new Europe routes, two new lounges and first-class options.

Phasing out the penny could result in needing to make more nickels, and the U.S. Treasury Department loses far more money on ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Daniella Segura is a national real-time reporter with McClatchy. Previously, she’s worked as a multimedia journalist for ...

Nu Holdings (NYSE: NU), the leading digital bank in Latin America, has been a divisive stock since its public debut three ...

Companies have continued to cut jobs in 2025 after a wave of layoffs last year. Meta, Microsoft, BlackRock, and Boeing are ...

A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...