According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

The ongoing evolution in loyalty presents an opportunity for retailers to retool their rewards programs to keep consumers ...

Small businesses that harness the power of these trends will be better positioned to navigate the challenges and ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...

The restaurant business is fast-evolving with growing application of robotics and automation in the dining and hospitality ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The retail market is changing constantly and it’s a rather exciting process to watch. What latest trends are likely to ...

Organisations across the region are prioritising cyber security, customer experience and application development, even as they navigate cloud repatriation and a growing skills gap in AI and security.

As artificial intelligence shapes industries like healthcare, finance, and manufacturing, the retail sector is also set for ...

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

In this Q&A, Nate Barad discusses how Algolia helps fashion brands make more informed decisions and enhance customer ...

There’s another type of event that’s become a factor in this travel trend: natural phenomena. According to Expedia’s survey, ...