In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

A customer relationship management, or CRM ... that Adobe Inc., Box Inc. and more than a half dozen other companies plan to offer agent integrations for AI Agent Fabric. AI Control Tower, the ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...