Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

By combining Filipino talent with American service standards, Loop Contact Solutions is reshaping customer engagement for U.S ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Morning service on NJ Transit’s rail lines was back on track Tuesday following an engineers strike this past weekend — and back to old ways as a stranded Amtrak train caused delays into Penn ...

Commuters share their relief about train service for NJ Transit resuming after tentative agreement on contract was reached with engineer's union with FOX 5 NY's Hayley Fixler. 33,623 people played ...

New Jersey Transit trains are running again after a strike paralyzed the service over the weekend. FOX 5 NY's Hayley Fixler has the details. Donald Trump blasts Putin—"What the hell happened to ...

The carrier said the decision to resume the route ... American Airlines and United Airlines – started to temporarily halt service to Tel Aviv. United Airlines resumed its route between Newark ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

Rail service will resume with the first scheduled trains ... The results of NJ Transit’s last customer survey in November said 28% of rail commuters are required to be in the office three ...

Weekday rail service is set to fully resume Tuesday, May 20, NJ TRANSIT said. While trains are not expected to run Monday, contingency plans including bus service from four regional Park & Ride ...