Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Former senior HR director at Microsoft Sabina Nawaz recommends jobseekers mention their team efforts a couple of times.

While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

The incumbent in this position will primarily: greet customers (internal and external) with exceptional customer service on a ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Legitimate executive résumé writing services succeed via expertise, client results and professional reputation—not ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am about to lavish great ...

China’s residential sales resumed falling in January, suggesting the property sector still has some way to go before it can show a sustained recovery. The value of new-home sales from the 100 ...

American Airlines is set to resume flights from Wichita, Kan., to Washington, DC on Friday, according to reports and publicly available data. The flights from The Sunflower State to the nation’s ...

Barrick Gold Corp. and Mali are set to resume talks on resolving a monthslong dispute over the distribution of revenue from one of the world’s biggest gold mines. Negotiations between ...

Being honest is the best approach. After you have presented your experiences on your resume, I would take the time to explain the transitions in your cover letter.