In this webinar two leading communication service providers share how they’re transforming customer communications with ...

The Office for Transportation Security (OTS) wants its personnel to undergo customer service training in partnership with the ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

Quality customer service will not only impress new customers but will also be a key motivator in their decision to stick around for the long term. This means that training customer service reps on ...

5. Customer service training is a true superpower. Your customer service initiatives mean nothing if your employees don’t know how to deliver them. Solomon has found that a mix of new and ...

Progressive has tens of thousands of customer service agents and has high costs in training them. Using a finetuned large language model, the students created a chatbot that can supplement the ...

“It is imperative that the OPEX training either initial or refresher be completed to ensure personnel are reminded of the important role they have in providing customer service and ...

In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis ...

It will serve to acknowledge staff completing the HEART/NSTA Trust’s Customer Service Training Programme. Director of Customer Service at the ministry, Rory Stennett, indicated that the ceremony ...

Our opinions are our own. Getting ahold of a customer service representative can be a challenge, especially when it comes to large corporations with many departments. Hilton offers several ways ...

So the significance of annual ethics and compliance training is widely acknowledged. However, one might argue that annual customer engagement training is just as critical. Customer engagement goes ...