A cutting-edge service center solution that integrates Salesforce's Service Cloud with Amadeus' reservations and guest ...

You’ll be here for your anniversary? Wonderful!” Hannah Straus exclaimed, speaking to a future customer on the phone at the ...

The hotel distribution landscape is undergoing a seismic shift, one that promises to redefine how properties connect with ...

Tahoe's Truckee Hotel has witnessed everything from a performance from the Beatles’'Paul McCartney to multiple attempted ...

The digital marketing train has left the station, but it’s not too late to get onboard by improving your online presence.

Extended stay hotels are not all create equally. Here's how Yotel is creating something different to offer a lower price ...

The delivery driver had refused the bizarre customer request to drop off the food inside a hotel's public restroom.

Looking for the best place to stay in Washington DC? You have a ton of options! Luckily, I've got you covered with the best ...

That includes customer service from employees that really shouldn’t even bother you, like the maid at a hotel. Read how one ...

Hilton is opening new luxury hotels and expanding its Lifestyle brand portfolio, enhanced by strategic partnerships with ...

The Casaottima also comes with a small shelf – for a monitor, or perhaps speakers, for example – which can be attached to the left-hand or right-hand side of the desk. Going by customer ...