Microsoft's coming Dynamics 365 ERP/CRM service has something called the 'Common Data Model' at its core. Here's more on what CDM is and why it matters.

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model (CDM), which was the heart of those services.

A new content pack for Power BI helps Dynamics 365 customers demystify their businesses processes.

Finally the company is introducing Dynamics 365 Project Operations, which provides a way for project-based business like construction, consulting and law to track the needs of the business.

Microsoft says that Dynamics 365 has a "data-first" approach, designed to work with a company's existing information — setting it apart from the pack.