With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

The new owners of VPN provider VPNSecure have drawn ire after canceling lifetime subscriptions. The owners told customers ... the email. This week, users reported receiving a follow-up email ...

The new owners of VPN provider VPNSecure have drawn ire after canceling lifetime subscriptions. The owners told customers ... the email. This week, users reported receiving a follow-up email ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

They—56 percent of them—don’t use a CRM at all. And these are mostly small business owners. I was floored by this. I never could have scaled my business to over $100 million without one. 3 things ...

In this episode of LBM Talks Credit, Thea Dudley shares multiple ways to respond when a customer ghosts you. There's ...

The customer journey is a five-step process that exemplifies how an individual goes from becoming aware of a product or service ... loyalty after a purchase, creators show up in the exact moments ...

Asked if the federal government could reopen the facility, Wright said in a follow-up email that it’s not out ... as “sexually violent predators” after the completion of their prison sentences.

The U.S. DOGE Service arrived ... or are being reversed after proving ineffective, while others are yielding unintended consequences and badly damaging customer service and satisfaction.

The customers disembarked the flight as normal,” the spokesperson added. Wong recounted the series of events during dinner service ... In a follow-up email to the family on April 26, Cathay ...