Direct customer feedback is the best indicator of a company’s overall performance. When you actively engage with your customers, you quickly learn of their likes and dislikes, which gives you the ...

Here’s what we learned about customer acquisition strategies for direct mail based on this year’s survey data.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

Attracting a customer is no small feat. You invest time, effort, and resources into earning their trust and making a strong ...

It seems to me that recovering from a service failure ... with the recovery plan, follow-up and try to identify something you can do “extra” to help your customer’s business and your sponsor.

It is difficult for brands to send relevant emails to the audience in the digital age because they can’t be sure if every recipient would receive the messages well. But there is one type of email that ...

A worker at a cheeseburger restaurant was left baffled after ... customers come in many forms, including those who exploit refund policies or create unnecessary tension for service workers.

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set their customer service teams up for success. [Drazen / Adobe Stock] The ...

The restaurant, located in St Martin's Square, will close permanently after service on Sunday ... took to social media to announce the news to customers today (Wednesday, January 22).